Welcome to Draw My Family (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, upload content, or place an order.
By using our services, you consent to the practices described in this policy.
1. What We Collect
We collect the following personal and content-based information:
Contact details (name, email address, country/region)
Order-related details (canvas size, number of people, preferences, etc.)
Uploaded images for the purpose of custom artwork
Communication between you and our team (including revisions or support queries)
Technical information such as IP address, browser type, and activity logs (via cookies or analytics tools)
2. When We Collect It
We collect your data when:
You upload a photo and fill out the order form (even if you don’t complete the purchase)
You make a payment or complete an order
You email us or engage with customer service
You browse our site (via analytics and cookies)
3. How We Use Your Data
We use your data to:
Create your personalised artwork based on your submission
Fulfil and deliver your order
Communicate with you regarding drafts, revisions, shipping, or order updates
Improve our services, site experience, and marketing communications
Investigate issues or fraudulent activity
We may use anonymised or aggregated data (never linked to your identity) for performance tracking and internal research.
4. Image Uploads & Artistic Use
Your uploaded images are securely stored and only accessed by our artists, designers, or support team. These are used exclusively to create your custom artwork and manage your order.
We do not share or publish your uploads or finished artwork without explicit written permission from you. If you participate in promotions like The Family Promise, we will request a signed release form before using any footage or content for marketing.
5. Data Storage & Security
All data is stored on secure, encrypted servers provided by our hosting and form partners (e.g., Shopify, FramerForms, cloud storage vendors). We employ standard security practices to protect your information, including:
HTTPS/SSL encryption
Access control for staff
Regular backups
Your data is retained only as long as necessary to fulfil your order and meet legal or operational requirements.
6. Sharing & Third Parties
We only share your data with trusted third parties necessary to complete your order:
Payment processors (e.g., Shopify Payments, Stripe)
Shipping carriers (e.g., FedEx, UPS)
Internal artists and production partners
We do not sell or rent your personal information.
7. Your Rights
You may:
Request access to the personal data we hold on you
Ask us to delete your information (where legally allowed)
Correct inaccuracies or update contact info
Withdraw consent to be contacted at any time