Rated 5 Stars By Over 600+ Families

Frequently Asked Questions (FAQ)

Drawing Your Family

Can I Have More Than 1 Family In The Same Portrait?

Yes you can! You can choose up to 10 family members (from any family) in our regular Family Portrait Wrapped Canvas Offering. If you would more than 10 family members on your canvas we can do this too. Send us an email on help@drawmyfamily.store for HUGE DISCOUNTS, this will not take any longer at all than ordering directly on the website.

Can I Combine 2 Photos For My Portrait?

Yes, you can! ALL of our work is hand-drawn by our professional team of artists, meaning we can combine elements from different photos into one MASTERPIECE portrait.

Can You Draw Animals?

Yes! Our expert-artists are experienced in Pet Drawing too. You can order any of our products for your pets as you regularly would for your family (after all, our pets are part of our families)

Is It An Actual Artist That Draws The Order?

Unlike our competitors, we do NOT EVER use apps, AI, or any automation in our drawing process. In return, we maintain a level of quality that is unrivalled in our finished product(s). Our expert artists are like part of our family, and they do an amazing job at capturing the personality of your family members in a style that they will love. Our entire aim is to make them smile!

The Order Process

Can I See A Preview Before I Make An Order?

Yes you will! We send you a preview to ensure you will be happy with the result. We are one of the only stores to offer FREE unlimited revisions, and we will work with you until you're 100% happy with your family portrait before its printed. As a result of the quality service we offer, we've received 600+ 5-star reviews so far. We live to impress our customers and make them feel like family.

What If I Don't Have A Good Quality Photo?

It isn´t any issue for us if your image is low quality. That being said, we need to ensure that we can see clearly the face structure of the people being drawn so our team can do an amazing job at representing them in the art we make. Please ensure that the photo(s) you upload are high enough quality to distinguish facial features like noses, eyes, and smiles!

I Can't Upload A Photo? / Photo Upload Issues

If you can´t upload a photo on our website, please contact us at help@drawmyfamily.store, and we can arrange for you to email the photo(s) to us. We can then email you a link to checkout on our website, and the photos / notes from your order can be added later.

How Long Does It Take?

Our artist will email you a preview 24 working hours after your order has been processed in 0-12 working hours (usually immediately) after ordering. However, during busy periods this can take up to 7 working days. Please note: We work 6 days a week to ensure we offer the best service possible (Mon-Sat). In a hurry to get your order because of a family event or an important reason? Please contract us at help@drawmyfamily.store after you have placed your order and we will push this to the front of the queue FREE of charge. Please visit our shipping page to find out how long your order will take to ship! All orders are shipped fully tracked and free to ALL ADDRESSES WORLDWIDE! We ship to the USA, Canada, the UK, Ireland, Europe including Scandinavia, Australia, and New Zealand. Want us to ship to your country but we currently don't? Email us and we will create a quote for you!

Do You Offer Any Guarantees?

Yes, we do! We offer "The Family Promise" which can be found on The Family Promise Page. This offers a FULL refund bound to our policies should your family not smile when they open their gift!

The Shipping Process

How Much Does Shipping Cost?

We offer FREE Shipping on ALL orders at Draw My Family! See More Here.

How Long Does It Take To Arrive?

Once your art is confirmed and does not need revisions / edits, you can expect to receive it within 7 working days. Please contract us at help@drawmyfamily.store after you have placed your order and we will push this to the front of the queue if you would like us to do that for you to add value. All orders are shipped fully tracked! Learn more here.

Is Your Packaging Branded? I Don't Want To Ruin The Surprise For My Family

Due to the high volume of orders we receive that are gifts, we no longer include invoices showing the price in our packaging. All of our boxes are also unbranded, so they shouldn't ruin the surprise for your family!

Do You Ship To My Country / Where Do You Ship From?

We use a mix of shipping solutions based out of the USA, Canada, Australia, the UK, & France. All of these solutions follow the same quality standards, and we ship based on our calculations on which provider will ensure you receive your order the fastest (this is usually the provider closest to where you're based).

Can I Change My Shipping Address After Placing An Order?

If you need to change your shipping address, please contact us at help@drawmyfamily.store within 24 hours after placing your order with an e-mail titled "Change Of Shipping Address" to route to the appropriate department. Please be advised that your shipping address cannot be revised after art has been approved.

Refunds & Returns

What Is Your Refund / Returns Policy?

Please read our Refund & Returns Policy on the page in our website's footer

What If I Don't Like What I've Ordered?

We send a preview with all personalized products to ensure you will be happy with the result. You also get FREE unlimited revisions - we'll work with you until you're 110% happy with the result. If for any reason, you´re not satisfied with your product when you receive it, please contact us at help@drawmyfamily.store and we´ll make it right. After all, we've got 600+ 5-star reviews for a reason. We care about our customers and we care about getting it right.

Can I Cancel My Order?

If you change your mind about your order, you must notify us via email at help@drawmyfamily.store within 1 hours after placing your order. We start drawing your art virtually instantly after your order has been placed, to keep up with our high demand. If you notify us after this timeframe, you will be eligible for a store credit minus a $30 fee per person (subject to our full Refunds & Returns Policy.

Other Queries

What's The Best Way To Contact You?

Our support email is help@drawmyfamily.store You can also get in touch via our contact us page here.

What's The Price Of Your Products?

Our pricing is based on the number of people (or animals or characters) and the canvas size that you select. We made the decision to focus on quality over quantity. We use only the most premium materials for our canvases and all artwork is hand-drawn by our extremely talented artists. Unlike our competitors, we do NOT EVER use apps, AI, or any automation in our drawing process. In return, we maintain a level of quality that is unrivalled in our finished product(s). We've debated using apps to speed this up but we'd rather charge more for a premium, hand-drawn product that ensure your family smiles, instead of reacts with a frown (or worse, a negative laugh). We've had a few customers mention the price of our products, but they always say it's worth every penny after they have received it. You can see our 600+ 5 star reviews in different spots on our website We also offer 'free unlimited revisions' to ensure your product is perfect before we print it.

Do You Offer Gift Wrapping Or Personal Notes?

We understand that you might be shopping for someone else, but at this time we can’t include personal notes in or gift wrapping. But don't worry, they'll be so SMILING AND GLEAMING WITH HAPPINESS after they see their new custom gifts, and this will steal the spotlight. We no longer include an invoice showing the price in our packaging. All of our boxes are unbranded to not spoil the surprise.

I've Not Received My Preview Yet?

It usually takes our dedicated artists 0-24 working hours to create your artwork and email you a preview. However, during busy periods this can take up to 7 working days. Please make sure to check your spam folder as occasionally the preview will be stuck there. If you have not received your preview after 7 working days please get in touch with us at help@drawmyfamily.store.

What If I Find Someone Cheaper To Do This?

We understand our products are on the expensive side, but we´ve decided as a family to focus on quality over quantity. Our products & service as premium as a result of this decision. We use premium materials, and our artist is hand-drawn by our highly talented artists. Unlike our competitors, we do NOT EVER use apps, AI, or any automation in our drawing process. In return, we maintain a level of quality that is unrivalled in our finished product(s). We also offer free unlimited revisions' to ensure your product is perfect before we print & send it. Please be cautious if you come across a company selling similar products for a fraction of the price. We´ve had countless emails from customers telling us horror stories about how they came across another company selling similar products for cheaper, so naturally, you would go with the company offering the best price. The problem is, these companies either never deliver the product(s), or if they did, it was at a much poorer quality and with longer delays than they advertised at. If a deal is too good to be true, it most likely is.

Drawing Your Family

Can I Have More Than 1 Family In The Same Portrait?

Yes you can! You can choose up to 10 family members (from any family) in our regular Family Portrait Wrapped Canvas Offering. If you would more than 10 family members on your canvas we can do this too. Send us an email on help@drawmyfamily.store for HUGE DISCOUNTS, this will not take any longer at all than ordering directly on the website.

Can I Combine 2 Photos For My Portrait?

Yes, you can! ALL of our work is hand-drawn by our professional team of artists, meaning we can combine elements from different photos into one MASTERPIECE portrait.

Can You Draw Animals?

Yes! Our expert-artists are experienced in Pet Drawing too. You can order any of our products for your pets as you regularly would for your family (after all, our pets are part of our families)

Is It An Actual Artist That Draws The Order?

Unlike our competitors, we do NOT EVER use apps, AI, or any automation in our drawing process. In return, we maintain a level of quality that is unrivalled in our finished product(s). Our expert artists are like part of our family, and they do an amazing job at capturing the personality of your family members in a style that they will love. Our entire aim is to make them smile!

The Order Process

Can I See A Preview Before I Make An Order?

Yes you will! We send you a preview to ensure you will be happy with the result. We are one of the only stores to offer FREE unlimited revisions, and we will work with you until you're 100% happy with your family portrait before its printed. As a result of the quality service we offer, we've received 600+ 5-star reviews so far. We live to impress our customers and make them feel like family.

What If I Don't Have A Good Quality Photo?

It isn´t any issue for us if your image is low quality. That being said, we need to ensure that we can see clearly the face structure of the people being drawn so our team can do an amazing job at representing them in the art we make. Please ensure that the photo(s) you upload are high enough quality to distinguish facial features like noses, eyes, and smiles!

I Can't Upload A Photo? / Photo Upload Issues

If you can´t upload a photo on our website, please contact us at help@drawmyfamily.store, and we can arrange for you to email the photo(s) to us. We can then email you a link to checkout on our website, and the photos / notes from your order can be added later.

How Long Does It Take?

Our artist will email you a preview 24 working hours after your order has been processed in 0-12 working hours (usually immediately) after ordering. However, during busy periods this can take up to 7 working days. Please note: We work 6 days a week to ensure we offer the best service possible (Mon-Sat). In a hurry to get your order because of a family event or an important reason? Please contract us at help@drawmyfamily.store after you have placed your order and we will push this to the front of the queue FREE of charge. Please visit our shipping page to find out how long your order will take to ship! All orders are shipped fully tracked and free to ALL ADDRESSES WORLDWIDE! We ship to the USA, Canada, the UK, Ireland, Europe including Scandinavia, Australia, and New Zealand. Want us to ship to your country but we currently don't? Email us and we will create a quote for you!

Do You Offer Any Guarantees?

Yes, we do! We offer "The Family Promise" which can be found on The Family Promise Page. This offers a FULL refund bound to our policies should your family not smile when they open their gift!

The Shipping Process

How Much Does Shipping Cost?

We offer FREE Shipping on ALL orders at Draw My Family! See More Here.

How Long Does It Take To Arrive?

Once your art is confirmed and does not need revisions / edits, you can expect to receive it within 7 working days. Please contract us at help@drawmyfamily.store after you have placed your order and we will push this to the front of the queue if you would like us to do that for you to add value. All orders are shipped fully tracked! Learn more here.

Is Your Packaging Branded? I Don't Want To Ruin The Surprise For My Family

Due to the high volume of orders we receive that are gifts, we no longer include invoices showing the price in our packaging. All of our boxes are also unbranded, so they shouldn't ruin the surprise for your family!

Do You Ship To My Country / Where Do You Ship From?

We use a mix of shipping solutions based out of the USA, Canada, Australia, the UK, & France. All of these solutions follow the same quality standards, and we ship based on our calculations on which provider will ensure you receive your order the fastest (this is usually the provider closest to where you're based).

Can I Change My Shipping Address After Placing An Order?

If you need to change your shipping address, please contact us at help@drawmyfamily.store within 24 hours after placing your order with an e-mail titled "Change Of Shipping Address" to route to the appropriate department. Please be advised that your shipping address cannot be revised after art has been approved.

Refunds & Returns

What Is Your Refund / Returns Policy?

Please read our Refund & Returns Policy on the page in our website's footer

What If I Don't Like What I've Ordered?

We send a preview with all personalized products to ensure you will be happy with the result. You also get FREE unlimited revisions - we'll work with you until you're 110% happy with the result. If for any reason, you´re not satisfied with your product when you receive it, please contact us at help@drawmyfamily.store and we´ll make it right. After all, we've got 600+ 5-star reviews for a reason. We care about our customers and we care about getting it right.

Can I Cancel My Order?

If you change your mind about your order, you must notify us via email at help@drawmyfamily.store within 1 hours after placing your order. We start drawing your art virtually instantly after your order has been placed, to keep up with our high demand. If you notify us after this timeframe, you will be eligible for a store credit minus a $30 fee per person (subject to our full Refunds & Returns Policy.

Other Queries

What's The Best Way To Contact You?

Our support email is help@drawmyfamily.store You can also get in touch via our contact us page here.

What's The Price Of Your Products?

Our pricing is based on the number of people (or animals or characters) and the canvas size that you select. We made the decision to focus on quality over quantity. We use only the most premium materials for our canvases and all artwork is hand-drawn by our extremely talented artists. Unlike our competitors, we do NOT EVER use apps, AI, or any automation in our drawing process. In return, we maintain a level of quality that is unrivalled in our finished product(s). We've debated using apps to speed this up but we'd rather charge more for a premium, hand-drawn product that ensure your family smiles, instead of reacts with a frown (or worse, a negative laugh). We've had a few customers mention the price of our products, but they always say it's worth every penny after they have received it. You can see our 600+ 5 star reviews in different spots on our website We also offer 'free unlimited revisions' to ensure your product is perfect before we print it.

Do You Offer Gift Wrapping Or Personal Notes?

We understand that you might be shopping for someone else, but at this time we can’t include personal notes in or gift wrapping. But don't worry, they'll be so SMILING AND GLEAMING WITH HAPPINESS after they see their new custom gifts, and this will steal the spotlight. We no longer include an invoice showing the price in our packaging. All of our boxes are unbranded to not spoil the surprise.

I've Not Received My Preview Yet?

It usually takes our dedicated artists 0-24 working hours to create your artwork and email you a preview. However, during busy periods this can take up to 7 working days. Please make sure to check your spam folder as occasionally the preview will be stuck there. If you have not received your preview after 7 working days please get in touch with us at help@drawmyfamily.store.

What If I Find Someone Cheaper To Do This?

We understand our products are on the expensive side, but we´ve decided as a family to focus on quality over quantity. Our products & service as premium as a result of this decision. We use premium materials, and our artist is hand-drawn by our highly talented artists. Unlike our competitors, we do NOT EVER use apps, AI, or any automation in our drawing process. In return, we maintain a level of quality that is unrivalled in our finished product(s). We also offer free unlimited revisions' to ensure your product is perfect before we print & send it. Please be cautious if you come across a company selling similar products for a fraction of the price. We´ve had countless emails from customers telling us horror stories about how they came across another company selling similar products for cheaper, so naturally, you would go with the company offering the best price. The problem is, these companies either never deliver the product(s), or if they did, it was at a much poorer quality and with longer delays than they advertised at. If a deal is too good to be true, it most likely is.

Drawing Your Family

Can I Have More Than 1 Family In The Same Portrait?

Yes you can! You can choose up to 10 family members (from any family) in our regular Family Portrait Wrapped Canvas Offering. If you would more than 10 family members on your canvas we can do this too. Send us an email on help@drawmyfamily.store for HUGE DISCOUNTS, this will not take any longer at all than ordering directly on the website.

Can I Combine 2 Photos For My Portrait?

Yes, you can! ALL of our work is hand-drawn by our professional team of artists, meaning we can combine elements from different photos into one MASTERPIECE portrait.

Can You Draw Animals?

Yes! Our expert-artists are experienced in Pet Drawing too. You can order any of our products for your pets as you regularly would for your family (after all, our pets are part of our families)

Is It An Actual Artist That Draws The Order?

Unlike our competitors, we do NOT EVER use apps, AI, or any automation in our drawing process. In return, we maintain a level of quality that is unrivalled in our finished product(s). Our expert artists are like part of our family, and they do an amazing job at capturing the personality of your family members in a style that they will love. Our entire aim is to make them smile!

The Order Process

Can I See A Preview Before I Make An Order?

Yes you will! We send you a preview to ensure you will be happy with the result. We are one of the only stores to offer FREE unlimited revisions, and we will work with you until you're 100% happy with your family portrait before its printed. As a result of the quality service we offer, we've received 600+ 5-star reviews so far. We live to impress our customers and make them feel like family.

What If I Don't Have A Good Quality Photo?

It isn´t any issue for us if your image is low quality. That being said, we need to ensure that we can see clearly the face structure of the people being drawn so our team can do an amazing job at representing them in the art we make. Please ensure that the photo(s) you upload are high enough quality to distinguish facial features like noses, eyes, and smiles!

I Can't Upload A Photo? / Photo Upload Issues

If you can´t upload a photo on our website, please contact us at help@drawmyfamily.store, and we can arrange for you to email the photo(s) to us. We can then email you a link to checkout on our website, and the photos / notes from your order can be added later.

How Long Does It Take?

Our artist will email you a preview 24 working hours after your order has been processed in 0-12 working hours (usually immediately) after ordering. However, during busy periods this can take up to 7 working days. Please note: We work 6 days a week to ensure we offer the best service possible (Mon-Sat). In a hurry to get your order because of a family event or an important reason? Please contract us at help@drawmyfamily.store after you have placed your order and we will push this to the front of the queue FREE of charge. Please visit our shipping page to find out how long your order will take to ship! All orders are shipped fully tracked and free to ALL ADDRESSES WORLDWIDE! We ship to the USA, Canada, the UK, Ireland, Europe including Scandinavia, Australia, and New Zealand. Want us to ship to your country but we currently don't? Email us and we will create a quote for you!

Do You Offer Any Guarantees?

Yes, we do! We offer "The Family Promise" which can be found on The Family Promise Page. This offers a FULL refund bound to our policies should your family not smile when they open their gift!

The Shipping Process

How Much Does Shipping Cost?

We offer FREE Shipping on ALL orders at Draw My Family! See More Here.

How Long Does It Take To Arrive?

Once your art is confirmed and does not need revisions / edits, you can expect to receive it within 7 working days. Please contract us at help@drawmyfamily.store after you have placed your order and we will push this to the front of the queue if you would like us to do that for you to add value. All orders are shipped fully tracked! Learn more here.

Is Your Packaging Branded? I Don't Want To Ruin The Surprise For My Family

Due to the high volume of orders we receive that are gifts, we no longer include invoices showing the price in our packaging. All of our boxes are also unbranded, so they shouldn't ruin the surprise for your family!

Do You Ship To My Country / Where Do You Ship From?

We use a mix of shipping solutions based out of the USA, Canada, Australia, the UK, & France. All of these solutions follow the same quality standards, and we ship based on our calculations on which provider will ensure you receive your order the fastest (this is usually the provider closest to where you're based).

Can I Change My Shipping Address After Placing An Order?

If you need to change your shipping address, please contact us at help@drawmyfamily.store within 24 hours after placing your order with an e-mail titled "Change Of Shipping Address" to route to the appropriate department. Please be advised that your shipping address cannot be revised after art has been approved.

How Much Does Shipping Cost?

We offer FREE Shipping on ALL orders at Draw My Family! See More Here.

How Long Does It Take To Arrive?

Once your art is confirmed and does not need revisions / edits, you can expect to receive it within 7 working days. Please contract us at help@drawmyfamily.store after you have placed your order and we will push this to the front of the queue if you would like us to do that for you to add value. All orders are shipped fully tracked! Learn more here.

Is Your Packaging Branded? I Don't Want To Ruin The Surprise For My Family

Due to the high volume of orders we receive that are gifts, we no longer include invoices showing the price in our packaging. All of our boxes are also unbranded, so they shouldn't ruin the surprise for your family!

Do You Ship To My Country / Where Do You Ship From?

We use a mix of shipping solutions based out of the USA, Canada, Australia, the UK, & France. All of these solutions follow the same quality standards, and we ship based on our calculations on which provider will ensure you receive your order the fastest (this is usually the provider closest to where you're based).

Can I Change My Shipping Address After Placing An Order?

If you need to change your shipping address, please contact us at help@drawmyfamily.store within 24 hours after placing your order with an e-mail titled "Change Of Shipping Address" to route to the appropriate department. Please be advised that your shipping address cannot be revised after art has been approved.

Refunds & Returns

What Is Your Refund / Returns Policy?

Please read our Refund & Returns Policy on the page in our website's footer

What If I Don't Like What I've Ordered?

We send a preview with all personalized products to ensure you will be happy with the result. You also get FREE unlimited revisions - we'll work with you until you're 110% happy with the result. If for any reason, you´re not satisfied with your product when you receive it, please contact us at help@drawmyfamily.store and we´ll make it right. After all, we've got 600+ 5-star reviews for a reason. We care about our customers and we care about getting it right.

Can I Cancel My Order?

If you change your mind about your order, you must notify us via email at help@drawmyfamily.store within 1 hours after placing your order. We start drawing your art virtually instantly after your order has been placed, to keep up with our high demand. If you notify us after this timeframe, you will be eligible for a store credit minus a $30 fee per person (subject to our full Refunds & Returns Policy.

Other Queries

What's The Best Way To Contact You?

Our support email is help@drawmyfamily.store You can also get in touch via our contact us page here.

What's The Price Of Your Products?

Our pricing is based on the number of people (or animals or characters) and the canvas size that you select. We made the decision to focus on quality over quantity. We use only the most premium materials for our canvases and all artwork is hand-drawn by our extremely talented artists. Unlike our competitors, we do NOT EVER use apps, AI, or any automation in our drawing process. In return, we maintain a level of quality that is unrivalled in our finished product(s). We've debated using apps to speed this up but we'd rather charge more for a premium, hand-drawn product that ensure your family smiles, instead of reacts with a frown (or worse, a negative laugh). We've had a few customers mention the price of our products, but they always say it's worth every penny after they have received it. You can see our 600+ 5 star reviews in different spots on our website We also offer 'free unlimited revisions' to ensure your product is perfect before we print it.

Do You Offer Gift Wrapping Or Personal Notes?

We understand that you might be shopping for someone else, but at this time we can’t include personal notes in or gift wrapping. But don't worry, they'll be so SMILING AND GLEAMING WITH HAPPINESS after they see their new custom gifts, and this will steal the spotlight. We no longer include an invoice showing the price in our packaging. All of our boxes are unbranded to not spoil the surprise.

I've Not Received My Preview Yet?

It usually takes our dedicated artists 0-24 working hours to create your artwork and email you a preview. However, during busy periods this can take up to 7 working days. Please make sure to check your spam folder as occasionally the preview will be stuck there. If you have not received your preview after 7 working days please get in touch with us at help@drawmyfamily.store.

What If I Find Someone Cheaper To Do This?

We understand our products are on the expensive side, but we´ve decided as a family to focus on quality over quantity. Our products & service as premium as a result of this decision. We use premium materials, and our artist is hand-drawn by our highly talented artists. Unlike our competitors, we do NOT EVER use apps, AI, or any automation in our drawing process. In return, we maintain a level of quality that is unrivalled in our finished product(s). We also offer free unlimited revisions' to ensure your product is perfect before we print & send it. Please be cautious if you come across a company selling similar products for a fraction of the price. We´ve had countless emails from customers telling us horror stories about how they came across another company selling similar products for cheaper, so naturally, you would go with the company offering the best price. The problem is, these companies either never deliver the product(s), or if they did, it was at a much poorer quality and with longer delays than they advertised at. If a deal is too good to be true, it most likely is.