If you record your family, in the moment, opening their gifts, and they don't smile at all after 3 full minutes of filming, and you send it to us, and allow us to use it for marketing with the consent of those in the video via release forms, we will give you a 100.00% refund for what you paid, and even a 15% refund for next time!

We've got 600+ 5-star reviews for a reason. We care about our customers and we care about getting it right. All of our artists are USA & Canada based and work very hard to delivery such consistent quality across all of our passionate artisan teams. Very rarely, we don't impress, and that's on us.

The second part of our Family Promise is a commitment to working with you to solve any problems you may face as if you were a member of our family. We really care about getting things right with you, and we would be honored if we deserve you to leave us a positive review.